MasterSource
1) Acid rain
Pub. Date
[2006], c1991
Language
English
Description
A history and explanation of the history of acid rain and the dangers posed by industrial carbon and sulfur emanations that interact with airborne moisture to produce acid rain. The program provides chemical definitions, illustrates geological and meteorological interactions, and traces the sources of acid precipitation. It also demonstrates ecological concepts, and suggests possible solutions.
Pub. Date
[2005], c1994
Language
English
Description
This program covers the important and timely issues involved in managing multicultural and sexual diversity in the workplace. Topics covered include "Why Value Diversity?," "Understanding Our Biases and Assumptions," "Sexual Harassment," "Recruiting and Interviewing a Diverse Workforce," "Making New Employees Feel Valued," and "Managing Diversity: Meeting the Challenge.
Series
Language
English
Description
This program discusses how to put the techniques of customer service into practice. It explains the rationale of providing service to the customer, for the customer saved is the service-provider's job saved, and the customer pleased is the service-provider's key to job advancement. Reviewing techniques from the previous programs, this video motivates viewers to implement the lessons of providing customer satisfaction, for the sake of their employers...
Series
Language
English
Description
This program deals with the nature of biases and preconceptions, pointing out that almost everyone sees the world from his or her own perspective and stressing the need to examine one's own thinking about "us" and "them. It covers the subjects of being "in" and "out" and the role of peer groups, community institutions, schools, and the media in determining what is "good" and "bad"; permits members of minorities to speak out about how bias affects...
Series
Pub. Date
[2008], c1995
Language
English
Description
This program focuses on those who choose to become legislators, and why. Many senators and representatives, from all walks of life, speak about what motivates them to seek public office. Interviews with factory workers, farmers, housewives, and policemen, who also serve in their state legislatures, dispel preconceptions about overly ambitious politicians. We learn that campaigning has become a nearly continuous process for representatives. The program...
Series
Pub. Date
[2008], c1988
Language
English
Description
We make plans based on events proceeding as they should, but, in reality, problems arise more often than not. One of the most important sets of skills, in or out of the office, is problem solving. This program, presented in seminar format, addresses the creative and efficient channeling of energy to resolve problems. A unique five-step method for solving problems is described, and detailed exercises are presented.